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Trade Buyers Information

Are you looking for unusual British made gifts for your outlet?

At Black Dog we design and make a unique range of decorative relief tiles in natural frost proof terracotta. Designs are based on carvings, tapestries and engravings from all periods. These original wall decorations sell well through a variety of outlets associated with cathedrals, museums and historical centres as well as galleries & gift shops. With a RRP of £15-£16, they make imaginative and affordable gifts.

We hope you find the following pages helpful. If you have any queries please contact us via the options at the bottom of this page.

Away for a short break

Black Dog will be closed for a short break from Tuesday 12th to Tuesday 19th March. We have closed the checkout while we are away. If you were hoping to place an order during this time please email us to let us know that you would like to place an order and we will let you know when the basket is open again once we have returned.

Added: 10th March 2024

Place your order here

Place your order here

For existing trade customers you can now place an order through this website. An Account and/or Password is NOT REQUIRED to order here.
For new customers please contact us via one of the options at the bottom of this page.

There are three pages to click through to complete your order. There is information on each page to help guide you through the process. You will be sent an email to confirm the order.

Click here to select designs (all of which appear in the trade brochure).

Trial run offer for 12 months

Trial run offer for 12 months

New Customers - are you thinking about giving our products a go?

Our unique terracotta tiles sell well through a wide range of outlets. We do however understand there are risks in trying an unfamiliar product. There are inevitable questions such as 'will these appeal to my customers?' and 'what happens if I get stuck with stock that does not sell?'

We hope to alleviate such worries by providing a generous 12 month trial run on the first order. This offer comprises of a package of 24 tiles plus a stand. If after 12 months you have unsold stock you may decide not to continue. We will refund the remaining stock and cover the cost of return carriage. If you do order again within 12 months the offer is no longer valid.

This offer only applies to UK mainland outlets.

Prices

Prices

As this website is primarily set up for mail order, we do not publish trade prices. To obtain our prices please fill in the contact form below.

Trade Brochure

Trade Brochure

We publish a trade brochure every year. It is usually printed in December or January. For all existing customers we post a copy as soon as it is printed but we do keep extra copies for new clients who may be considering stocking our tiles.

Trade Brochure

Turnaround time for orders

Turnaround time for orders

We keep good stocks of all our designs so we can turn orders around in 1 to 3 days. Once your parcel is packed we book in a collection for the following day with delivery the day after. Our courier service is currently provided by UPS.

Our UPS Courier firm via CSM

Our UPS Courier firm via CSM

Our parcel delivery service is with UPS via a broker called CSM Logistics. When we book your parcel in with CSM you will receive emails from CSM that contain a tracking link for UPS.

Shops - tile packaging & barcodes

Shops - tile packaging & barcodes

Our tiles are mounted on a specially designed presentation card with some details about the business on the back. We apply a label to the back which provides a story to the tile and it also includes a unique EAN-13 barcode.

Each tile is supplied wrapped in recyclable corrugated paper and held together with recyclable paper tape along with a small printed label with the title of the tile. You can reuse these wraps when the tiles are sold.

If you use barcodes, we respectfully ask that you make use of the ones supplied with each design. Our attractive backing cards contain information about the products which would be lost if obscured by large barcode and/or pricing labels. We really do appreciate any efforts made to minimise the use of large labels.

Shops - tile packaging & barcodes

Shops - mail order packaging option

Shops - mail order packaging option

Shops that also have a mail order service might like to use custom made postal boxes to post our tiles. Our postal boxes are just the right dimensions to accommodate our tiles.

Each tile is supplied wrapped in recyclable corrugated paper and held together with recyclable paper tape along with a small printed label with the title of the tile. The wrapped tile fits snuggly inside the box.

Apart from the cellulose tape around the postal box all the rest of the packaging is recyclable. This box fits the Royal Mail's large letter post helping to keep your postage costs down.  

Shops - mail order packaging option

Display options

Display options

To show our plaques at their best, we have two purpose designed compact stands to suit a variety of spaces in your shop. These are made of environmentally friendly recyclable natural brown card and we despatch it to you ready assembled and free with your first order. We are happy to replace tired stands free of charge.

If you have hanging systems in your shop then we have an alternative option. Our presentation cards can also be hung with the addition of an attractive jute cord. There is no extra cost for having jute cords.

Display options

No quibble return service for slow selling or damaged stock

No quibble return service for slow selling or damaged stock

It is hard to know what designs will sell well in your outlet until you give them a try. It is inevitable that there will be a design or two that struggles to sell in which case we are happy to swap these for other designs and we cover all carriage costs.

If any tiles or backing cards are damaged then we will happily swap these and cover all carriage costs.

British through and through

British through and through

We believe in supporting all manufacturing in Britain. Every part of your order is produced by a British company. Of course the tiles are made by us at our workshop in the City of Bath.

Terracotta clay comes from Valentine Clays in Stoke-on-Trent.
Tile presentation cards and display stands are made by SH Fiske in Bristol.
Labels on the back of the presentation cards are supplied by Flexilabels in Peterborough.
Corrugated paper is supplied by Kite Packaging in Coventry.
Bubblewrap products are supplied by PH Flexible Packaging in Swadlincote.
Shipping boxes are supplied by ASC Direct in Shipley.

Bespoke designs

Bespoke designs

Why not commission us to produce a special terracotta tile?

As a design-led business we are always happy to discuss your ideas and can supply a rough sketch with no commitment on your part. The origination fee starts at £400 and rises depending on the complexity of the design and whether you want the tile to remain exclusive to you.

From design to finished product takes about 7 to 10 weeks. There is a minimum first order of 50 units charged at our regular prices.

Bespoke designs

Bespoke designs - customised header labels

Bespoke designs - customised header labels

We have developed a header label designed to fit on the front of the backing cards which can be customised with text and a logo. A large label on the back of the card has space to be customised with an image of the reference used, commissioning notices and website along with the tile’s story and barcode. These labels are designed to help the customer to connect the design to the place it originated from. There are no additional costs for these labels.

Bespoke designs - customised header labels

Bespoke designs - customised story labels

Bespoke designs - customised story labels

We create story labels to stick on the back of the presentation card. These labels can be customised with an image, logo, specific notices, story and barcode. It is a good way to help reinforce the bespoke product. 

Bespoke designs - customised story labels

Stocking our tiles for Exhibitions

Stocking our tiles for Exhibitions

For organisations who would like our tiles to support an exhibition, we have a generous offer to buy back whatever is left at the end of your exhibition.

If you no longer want to stock our tiles

If you no longer want to stock our tiles

Firstly, thank you very much for being a stockist of our tiles. If it has been a full 18 months since your last order, sales have flatlined and you have tiles remaining you are welcome to return them. We will cover the cost of shipping from any UK address and provide a refund by BACS. Please get in touch with us before sending anything back.

Contact details and form for trade queries

By Telephone (UK)
01225 445086

By Telephone (International)
+44 1225 445086

By Post
Black Dog
Unit 4, Meadows Lane
Bath, Somerset
BA1 6FB

Or, please fill in the contact form below, and press 'Send' - we will reply as soon as we can

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We only use the information you provide to reply to your enquiry

Contact Us

Black Dog
Unit 4, Meadows Lane
Bath, Somerset
BA1 6FB

01225 445086

info@blackdogtiles.com