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Independent Customer Reviews

We really like customers to leave reviews about our products and service. Please take a little time to read what our lovely customers have said about us. All reviews (good and bad!) are through an independent review service.

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Ordered online during the evening. Dispatched the next day. Would certainly use again.

Hazel
Reading, UK

10th September 2015View ReplyHide Reply

Daniel from Black Dog says ...

Many thanks for your order. We aim to send out parcels either the same day or following day depending on when the order comes in.

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Great personalised tile, ideal as a gift.

Kept fully updated throughout the process and very happy with the tile received

Mr Daniel Marsh
Reading, UK

10th September 2015View ReplyHide Reply

Daniel from Black Dog says ...

I'm delighted that you are very happy with the personalised tile. We endeavour to keep customers informed of the progress of their tile as it can take a few weeks to get one through.

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Very good product and service thank you

Mr Michael Beattie
Pevensey Bay, UK

7th September 2015View ReplyHide Reply

Daniel from Black Dog says ...

Many thanks for your order for a personalised tile and I'm delighted that we could get it through in time for the anniversary day.

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Bought one of these when I visited Wells- it broke after many years and I was happy to be able to replace it! Thanks for the online presence!!

Ms Leslie Neil
North East, United States

4th September 2015View ReplyHide Reply

Daniel from Black Dog says ...

It is sad to hear that one of our tiles broke after many years but no doubt a relief that you could get a replacement. Our online presence is an essential part of our business and many tiles do travel to many parts of the world.

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Good communication prior to the purchase and delighted with the product

Mr |Richard Cuthbert
Lytham, UK

3rd September 2015View ReplyHide Reply

Daniel from Black Dog says ...

It is great to hear that you are delighted with the personalised tile. Many thanks for ordering one.

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My sister in France was absolutely thrilled with her birthday present, especially the hand written note. Couldn't quite make out how I had managed to write it as she new the present had been ordered on line.

Mrs Cecile Riggs
Moclinejo, Spain

25th August 2015View ReplyHide Reply

Daniel from Black Dog says ...

Many thanks for ordering from Spain. We don't get many orders from another country when the tile is sent as a gift to a different country. I'm delighted that the tile arrived without any problems. We always hand write the note to add that personal touch to the gift.

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Na

Mrs Louisa Graham
Southport, UK

24th August 2015View ReplyHide Reply

Daniel from Black Dog says ...

Glad to see there are no complaints!

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Fantastic find for unusual ways to mark significant times

Mrs Sue Davies
Rochdale, UK

24th August 2015View ReplyHide Reply

Daniel from Black Dog says ...

Our tiles certainly are unusual and there are so many designs to suit many occasions.

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We were very impressed with the ease of ordering and customer service throughout. We were kept up to date with the progress of the personalised tile and have been delighted with the tile itself, it was a present for my partner and he loved it. We would definitely recommend the company and its merchandise.

Miss Kate MacCarron
Stockport, UK

13th August 2015View ReplyHide Reply

Daniel from Black Dog says ...

It was a delight to make your personalised cat tile and I was so pleased to hear that your partner loved it.

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Super products. Have bought for ourselves and others, having had some personalised. Excellent customer service with attention to detail. Have already recommended to friends and family.

Mrs J M Harry Harry
Birmingham, UK

13th August 2015View ReplyHide Reply

Daniel from Black Dog says ...

Many thanks for the recommendations. I know I have now done a couple of personalised tiles for you and I always enjoy making them knowing that they will have plenty of meaning to the recipient.

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My second order with Black Dog of Wells and it won't be my last. The tiles are delightful and the craftsmanship is beautiful. If I could bring myself to give one away, they would make wonderful presents for many special occasions. First class service all round.

Mrs Antonia Stoner
Lowestoft, UK

13th August 2015View ReplyHide Reply

Daniel from Black Dog says ...

Thank you so much for ordering again and I am delighted we could provide a great service for your second order.

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I couldn't be more delighted with my Black Dog Tiles. The detail in them is wonderful, and there is a tile that would prove appropriate for pretty much every occasion I can see. They are heirlooms in the making and would make wonderful gifts (not that I'm parting with any of mine). The customer service is also second to none. Exceptional company and products, thank you so much.

Mrs Antonia Stoner
Lowestoft, UK

13th August 2015View ReplyHide Reply

Daniel from Black Dog says ...

Thank you so much for your glowing comments. It is nice to think that they could be heirlooms and I am sure that they will still be around in 2000 years. I imagine that one day there will be a Time Team equivalent in hundreds of years to come trying to work out where these tiles originated from. If this website should ever last long enough they might get some answers!

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I wanted some terracotta tiles for the garden and when I saw the one with a lovely bunch of Rosemary on it, I jumped at buying it as this was my Mother's name.... Arrived safely, well wrapped and very quickly, great communication too.

Would love one for my Dad but unfortunately his name was Dick!! :-P

Ms Jayne Wraxall
Exeter, UK

5th August 2015View ReplyHide Reply

Daniel from Black Dog says ...

You were lucky to get the very last Rosemary as we have now discontinued this design. However, should anyone else hope to get one we do have the mould and so we can produce a few more.

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Great personal service, quick, well packaged and great quality product. Thank you.

Mr Rob Goodliffe
Norwich, UK

19th July 2015View ReplyHide Reply

Daniel from Black Dog says ...

We always aim to deliver a top class service and it would seem we have done it again with your order.

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Thank You very much for the beautiful tiles. They arrived in perfect condition and are exactly what I ordered. They were packaged really well and had no damage. Thank you again. I will be ordering from you again in the near future.

RegardsLinda

Ms Linda Barclay-Brown
Umina Beach, Australia

18th July 2015View ReplyHide Reply

Daniel from Black Dog says ...

It is always helpful to hear that our tiles make it safely when their destination is so far away. We look forward to hearing from you sometime soon.

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I love Black Dog wall plaques. I have them dotted all over my house and I give lots as unique presents to friends and family. I always get a great and a personal service, Daniel has been a great help over the years, thank you it is always appreciated. These tiles are fabulous and great quality and made in Great Britian! I can't wait for the new Oak Tree design!!!!

Jayne W
Wokingham, UK

17th July 2015View ReplyHide Reply

Daniel from Black Dog says ...

It is great to hear that you have a collection of them dotted around your home and I'm delighted that I have been able to help you out. Unfortunately, the Oak Tree is on hold as the V&A who own the copyright want far too much in royalties so we'll be using another reference. But the Oak Tree will emerge at some point.

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I have bought products before and every time been very pleased with my purchase and impressed by the speed of delivery. The costs are very reasonable and the tile quality is excellent. Great products and great service.

KTS
WESTON-SUPER-MARE, UK

16th July 2015View ReplyHide Reply

Daniel from Black Dog says ...

Thank you so much for your orders. I'm delighted to hear that on each occasion our standards have remained high.

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We were impressed with how quickly the tile arrived. Communication was very good too. This is the third tile we have bought. We have one which we love and two have been presents. Our daughter was delighted with hers which we bought as a house-warming present.

I'm sure we will be buying more in the future.

Mrs Allie Penn
Frome, UK

16th July 2015View ReplyHide Reply

Daniel from Black Dog says ...

I'm delighted to hear that we have provided a good service on multiple occasions. We pride ourselves in our ability to turn orders around quickly. We look forward to serving you again.

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Quality craftsmanship and excellent customer service that I most definitely recommend.

From the moment I entered the little Black Dog of Wells shop in the City of Wells I was confronted with a friendly helpful service and many lovely things to buy.

On my return to Munich Germany I placed an order for 4 tiles, two of which, being personalizedů. this order was carried out with speed and efficiency.

Frau Rosamond Williams
81737 Muenchen, Germany

10th July 2015View ReplyHide Reply

Daniel from Black Dog says ...

Thank you so much for dropping by our shop. It is reassuring to hear we were friendly and helpful. Thank you for asking us to create two personalised cat tiles which came through looking terrific.

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No complaints!

Mr. Daniel Orazio
Fairfield, United States

Daniel from Black Dog says ...

Excellent!

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The beautiful plaque arrived the day after ordering, and was very well packed. It was a gift for a ruby wedding anniversary and is loved by the recipients. I was very impressed with your service from start to finish and hope to order from you again soon.

Miss Angela BLACKBURN
Doncaster, UK

Daniel from Black Dog says ...

Many thanks for the positive review. During opening hours we aim to dispatch orders as soon as they come in. I'm delighted to hear that the tile arrived quickly for your ruby wedding anniversary gift.

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Excellent communication from company. Prompt delivery and item very well packaged. Very detailed little tile bought to give as a gift. Will definitely purchase further items.

Mrs J Ankers
Hereford, UK

Daniel from Black Dog says ...

We aim to dispatch orders the same day or following day and we like to communicate with customers as this is such an important part of the purchase. We have all dealt with companies where poor communication drives us to despair!

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Faultless customer service (very impressed with the late night reply to my query about my payment). The plaques are lovely. This purchase ('on with life's great adventure' balloon plaque) was bought as a gift for someone else. It arrived very quickly, well packed and in perfect condition. Very reluctant to part with it - will have to buy one for myself!

Mrs Karen Paynter
Whitminster, UK

Daniel from Black Dog says ...

I'm glad to provide a late night service! I was looking after a firing that evening so was working late into the night. Some tiles are almost too nice to give away!

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My order arrived promptly , the products were of the high quality that a previous purchase . I am pleased with the service and would recommend the products to friends who are looking for something different to give as gifts

Mrs Glynis Tupling
Northallerton, UK

Daniel from Black Dog says ...

Many thanks for the great review. It is very good to hear that the tiles were equally high quality as the previous order. We are always happy to get recommendations!

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I ordered 2 tiles for a friend's wedding anniversary.They arrived in good condition and very promptly. They were delighted and the tiles were admired by everybody who saw them.

Mrs Christine Hill
Stonehouse, UK

29th June 2015View ReplyHide Reply

Daniel from Black Dog says ...

I'm delighted to hear that they arrived swiftly and in good condition. Wonderful to hear that they were admired by all.

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Independent Customer Reviews from usedandreviewed.com

Contact Us

Black Dog
Unit 4, Meadows Lane
Bath, Somerset
BA1 6FB

01225 445086

info@blackdogtiles.com