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Ordering/Delivery

Ordering/Delivery

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UK - Postage & Delivery

UK - Postage & Delivery

We normally turn all orders around within 3 working days, but we often despatch on the day we receive the order.

We use the Royal Mail for deliveries to England, Scotland, Wales, Northern Ireland, Channel Islands and Isle of Man.

2nd Class Post is included in the price of the of each tile. For 1st Class post an extra 50p is added to the price of each selected tile.

If Royal Mail's Special Delivery Guaranteed™ services are required please phone our number 01225 445086. We charge an extra £9.50 for up to 4 tiles in a single package. This option is not on our website.

Europe - Postage & Delivery

Europe - Postage & Delivery

We normally turn all orders around within 3 working days, but we often despatch on the day we receive the order.

For deliveries to European countries, parcels are sent by Airmail and an extra £2.50 for postage is added to the price of each tile.

Parcels normally take 2-5 working days to be delivered.

Worldwide - Postage & Delivery

Worldwide - Postage & Delivery

We normally turn all orders around within 3 working days, but we often despatch on the day we receive the order.

For deliveries to all countries outside Europe, parcels are sent by Airmail and an extra £3.50 for postage is added to the price of each tile.

For deliveries to the USA, Canada or Australia you can also choose a courier option for £32.00 which covers the whole order to a single address at the same time. This is worth doing if your order is sizable enough. This option can't be used if the order is split, for example, if ordering our regular tiles and personalised tiles together but the regular tiles must be posted in advance of the personalised tiles. 

Parcels normally take 10-14 working days to be delivered depending on how long it takes to get through customs.

Overseas customers are responsible for any taxes, duties or other charges which are levied by customs authorities.

Personalised Tile Orders

Personalised Tile Orders

When you are ordering a personalised tile you will see the firing schedule on that particular personalised tile page. This will give you an indication of when you can expect delivery. We require a minimum of 3 weeks to make, dry and fire your tile up to a maximum of 5 weeks.

All postage and delivery terms are as mentioned in the sections above that are relevant to your delivery destination.

Deliveries to Multiple Addresses & Gift Messages

Deliveries to Multiple Addresses & Gift Messages

On this website you can purchase a selection of items and send them to different addresses using a variety of postage options.

Once you reach the Delivery Details page just click on the CHANGE button associated with each design you would like to send to another person/address. Enter in all the details and add a gift message if required. You can then choose your postage option.

Permanent Internet Offer

Permanent Internet Offer

For every £70 spent on tiles in a single transaction you can add a FREE tile to your basket. The FREE tile(s) can not be framed or personalised tiles. When you reach £40 or more a helpful notice will appear in the basket to let you know how much more you need to spend to qualify for a FREE tile.

Exclusive Artworks

Exclusive Artworks

Please contact us if you are interested in purchasing a ceramic panel or to discuss commissioning a panel. Wanderland and Booty can be purchased from this website with delivery up to 5 working days.

NB. Exclusive Artworks are not included in our Permanent Internet Offer (see section above).

Prices

Prices

All prices are quoted in pounds sterling and include VAT at the current applicable UK rate where appropriate.

We will not accept any liability for any charges levied by your bank/card issuer whatsoever irrespective of your chosen payment method.

Complaints & Returns Policy

Complaints & Returns Policy

We hope that you will be happy with your purchases, however you may return items in their original condition and packaging within 7 days of delivery (14 days for orders outside the UK). We will then either exchange them or refund you. Please make sure you get a certificate to show proof of posting.

An order containing a Personalised tile does not leave our workshop unless we are entirely happy with it. If we create a personalised tile and make a mistake on it, we either create a new tile or offer a full refund. If the customer makes a mistake on the order form or any other written communication or decide they no longer want the tile we cannot provide a refund.

If you are unhappy with any aspect of our service or products then please contact us.

Security

Security

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Secure on-line payment is available via Worldpay. You can use a debit card, a credit card or a PayPal account.

Contact Us

Black Dog
Unit 4, Meadows Lane
Bath, Somerset
BA1 6FB

01225 445086

info@blackdogtiles.com